Terms & Conditions
(1) GENERAL TERMS
All enquiries need to be submitted at least 72 hours prior to preferred booking date or we cannot guarantee your reservation.
All bookings 8 persons and above are subject to a discretionary 8% service charge.
All prices include GST.
(2) CONFIRMATION AND DEPOSIT
Your booking will not be confirmed until the form and deposit have both been received. The deposit of $100 will be taken for all bottomless brunch and group bookings. This deposit will be deducted from the balance of the bill at the time of your booking. (
N.B. The term ‘group booking’ refers to any booking that is not for our bottomless brunch and is for between 8-25 persons. Any booking larger than 25pax classifies as a ‘function’ and will be dealt with on a case-by-case basis.
For all ‘group' and bottomless brunch bookings, if cancellation occurs within 48 hours of the event date, the deposit is forfeited. If cancellation occurs within 24 hours of the event date, the client will be charged a $20 cancellation fee per person up to a maximum of 30% of the expected total cost of the booking. The $100 deposit will be deducted from the balance owing for any cancellation fees in excess of said deposit.
(4) FINAL NUMBERS AND DETAILS
Guaranteed minimum numbers of guests attending and all final details should be communicated to management with a minimum of 72 hours in advance. A 10% variance is allowed for without charge, but in the instance, guest numbers fall below this variance cancellation charges may be made in accordance with the terms stated in Clause (2).
All dietary requirements should be communicated to management at the earliest opportunity, but no later than 48 hours in advance of the booking.
Full payment is required at the close of the booking unless otherwise dictated by an individual agreement.
Any outstanding beverage tabs are to be settled on the evening of the function and will be charged to the credit card on file in the instance that arrangements are not made by guests.
Split bills via credit card are permitted in equal amounts only, and on up to a maximum of 9 cards. No extensions of payment will be permitted. We advise guests wishing to itemise split bills to bring cash with them.
Please also note that a 10% surcharge applies to price on Sundays and Public Holidays. We do not currently accept American Express/Diners.
Our organisation will take reasonable care, but will not accept responsibility for damage to or loss of items before, during or after a booking. You are financially responsible for any loss or damage sustained to the premises or our property during a function or by your guests when entering or leaving the premises. You are also responsible for any loss or damage to equipment hired by us for you.
(7) DRESS REGULATIONS
Dress regulations apply. Management reserves the right to refuse entry when it deems necessary. No fancy dress will be permitted without prior approval from an authorised representative.
The client shall conduct the function in an orderly manner and in full compliance with the rules set out by Panama House management and in accordance with all applicable laws.
The client is responsible for the conduct of the guests and invitees and indemnifies the venue for all costs, charges, expenses, damage and loss caused by any act or omission by the client, client’s guests or invitees.
No food or beverages of any kind is permitted to be brought to the function by the client, client’s guests or invitees, unless prior permission has been obtained in writing.
Panama House reserves the right at its absolute discretion to exclude or remove any persons from the function or Panama House premises without liability. Management reserves the right to refuse service when it deems necessary.
Panama House reserves the right to cancel the booking if Panama House or any part of it is closed due to circumstances outside the venues control. A reschedule date will be offered in any available instance, and booking fees will be returned in the event that a reschedule is not possible.